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N3 providing network resilience and service excellence

N3SP provides a fully integrated service delivered by an ISO/IEC 20000 accredited service organisation. ISO/IEC20000 is a globally recognized framework for IT Service Management processes and performance. It provides an integrated framework for delivering and managing IT services for customers, encouraging more customer-focused service provision. The standard defines and benchmarks service excellence. Click here to read the N3 ISO/IEC2000 case study.

But what does it mean for the N3 user?

It means N3SP's service delivery processes conform to best practices and we are performing them well. This globally recognised standard gives N3 users the confidence that N3SP is completely customer-focused.

It means that N3 users receive consistently high quality services delivered on a daily basis. For instance, we have a dedicated proactive monitoring team that looks after the N3 network twenty four hours a day. N3SP automatically test every site connection every 15 minutes. Any issues are often picked up before a customer notices and engineers are called into action to fix them.

It means that all N3 users are supported by the N3 helpdesk 0800 085 0503 to raise fault incidents and they can register for access to the N3 Service Portal. The N3 Service Portal makes monitoring your connections easy by providing you with service information including a speed test tool for all N3 connections of 40Mb/s or less, a network status dashboard, N3 faults tracking facility and ability to log and track complaints. The N3 Service Portal is a password protected online tool so you can log in wherever and whenever you have internet access.