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N3 1 to 5 VPN

The N3 1 to 5 Virtual Private Network (VPN) connects up to five branch sites with the main.   This service provides a secure, encrypted link to carry local traffic between N3 connected main and branch sites.  This allows you to safely transfer patient identifiable data between your main and branch sites. All other traffic, like the Health and Social Care Information Centre applications and Internet traffic don't need to use the VPN.

VPN 1-5

Benefits of N3 1 TO 5 VPN

Reduced Costs 
This VPN can be used instead of inter-site connections, potentially reducing the costs of networking for the practice or PCT. There are no additional N3 charges to move/shift a VPN service if a change in location is required, and additional VPN connections (up to 5 remote sites) can be added at no extra charge, helping to keep the cost of change as low as possible.

Improved service levels
The N3 connections over which the VPN traffic travels are a managed service with 24/7/365 service support in case of any difficulties. This is a higher level of service than standard inter-site connections.

Network diagnostic reports
The ability to locally monitor network traffic to/from sites and help diagnose network performance issues, via use of the N3 High Speed Customer Reporting tool when required.

How it works

A managed IPSec VPN link is established over existing N3 connections to main and branch sites.

N3 connection
1 to 5 VPN works over these N3 catalogue services:

Up to 8mb DSL Primary Connection with up to 8mb DSL back up.

Up to 20mb DSL Primary Connection with up to 20mb DSL back up.

Up to 40mb DSL Primary Connection with up to 20mb DSL back up.


N3SP will migrate the firewall configurations at the main site to the branch site when we commission the VPN service.  This will be done remotely.


Bespoke solution
We're aware that there are many local configurations of main and branch sites.  We've created a range of delivery options to accommodate different situations.  Give us a ring on 0800 085 0503 option 3 and we can discuss your requirements. 

How to order

Order your N3 1 to 5 VPN on the N3 CRM.  The catalogue service number is N3-12-8. 

N3 connections to the main and branch site must also be ordered on the N3 CRM.  You may already have an N3 connection at these sites.  You'll be prompted to select the sites that the VPN is going to connect up.  Additional sites can be added to the VPN service later if this is required, at no extra cost.

Contract term:
3 years
Delivery time: 30 working days

Down time

Your N3 service will be disconnected for a few minutes when the VPN service is being commissioned.  This is because we need to connect the VPN concentrator equipment at the hub site. We'll arrange a suitable time and date with you.   

Delivery process

Delivery of your N3 VPN solution will be coordinated by N3SP and will follow this delivery process:

VPN 1-5 order process

*At stage (A) the N3 connections do not have a VPN but you can send inter-site traffic via the N3 network. You will need give us a ring on 0800 085 0503, option 2 to request N3SP to allow this traffic between the sites. However, without a VPN service this inter-site traffic will not be encrypted.

*At stage (A) an existing inter-site link (with the appropriate network configuration) can still be used for inter-site traffic pending the introduction of the VPN service.

*At stage (A) you may wish not to migrate PCs, and wait until the VPN is commissioned at stage (B) before they migrate PCs and start using the N3 connection.

How you can help

You can help us deliver your N3 VPN service by ensuring:

  • Your contact details are up to date on the N3 CRM.
  • All site details are correct on the N3 CRM, including site address, site contact and NACs code.
  • You're available to agree a suitable date for commissioning the VPN service.
  • BT engineers are given access in the unlikely event we need to visit your site.
  • A customer representative is available at either the main or one of the branch sites to test the VPN service, sign a service acceptance certificate and post a copy to N3SP. This does require IT skills.