N3 Cloud Services
Unified Communications is the integration of real-time communication services like WebEx and MeetMe.
N3 Mobile Health Worker offers key benefits to clinicians on the move by increasing their efficiency, which results in improved patient care.
Connect to N3 through IPstream & Business DSL – intended for GPs, small clinics & temporary sites. Connect up your main and branch sites with our VPN solutions.
N3's remote worker services for NHS users – connect to N3 wherever you are.
Private Circuit and Ethernet connectiions for larger NHS sites that run applications like Choose & Book, electronic prescriptions and PACs.
The new Healthcare Security Token enables AQPs and non-NHS organisations to access patient information and national NHS applications like Choose & Book and other services from anywhere.
The N3 PSN products enable customers to connect to N3 PSN. These products are based on non-resilient DSL and non-resilient Ethernet services.
Quick summary of N3 features, benefits and technology.
IP Address ranges used by the NHS; legacy, policy and user requests.
Physical security, securing patient data and responsibilities, plus security checklist.
nhs.uk domain, internal vs external DNS and record change requests.
Order an N3 service, fund my N3 connection, migrate my N3 connection, manage a change to a CoIN, Contact N3 and raise a complaint.
The N3 user guides will help get the best from your N3 products and services.
Frequently Asked Questions will give you answers to voice services, security, internet gateway, GP NGA and general queries.
Access N3 product and service brochures about voice services, video and web conferencing, Mobile Health Worker, On Demand Compute and VPN.
Register for the latest N3 events including the N3 User Forum.
Read the latest N3 case studies that demonstrate the cash releasing, innovation, productivity improving potential of N3 products and services that can improve clinician's efficiency and patient experience.
The N3 Event Replay site is regularly updated with videos and presentation material from our User Forum events.
New to N3?
Find out how N3 has helped enable 21st Century healthcare for the NHS and is an enabler for innovative IT solutions such as using video conferencing for a telestroke service.
Find out how N3 are delivering high quality services with service delivery processes conforming to best practices.
We are in constant dialogue with our customers about the service they receive from us. Find out how N3 analyse and act on customer feedback.
N3 are very proud of the many awards that we have won over the last few years. Find out what awards we have won that demonstrate the excellence of our network, our services and our commitment to the NHS.
N3 is enabling sustainable benefits for the NHS, by stimulating a change in the way people work, providing accessibility to national applications to enable local services and reduce wastage and using new technologies to enable collaborative working
NHS in Transition – Urgent Action Required
- Request a list of N3 services affected by the re-structure
- N3 Expression of Interest - Access Agreement
- ODS Codes post April 2013
- Information Governance - IGSoC and IG Toolkit
- Health and Social Care Act 2012
- Migration of GP sites to new Organisations
- N3 CoINs which have a PCT as the lead Organisation
- Re-use of existing N3 Services
- Organisations and sites which are closing
- New Organisations receiving an existing N3 Connection
- New Organisations (NHS and non NHS) which require a new N3 Connection
- Useful Information
Health and Social Care Act 2012
The Health and Social Care Act 2012 makes wide ranging changes to the organisational structure of the NHS, creating new organisations and abolishing others.
N3 is a prerequisite for access to national applications including Spine services, Choose and Book and NHSmail. In order to maintain operational continuity through transition, N3 connectivity must be maintained for those systems reliant upon it, and ownership of existing connections must be migrated to the receiving organisation at the earliest possible opportunity.
As an existing or new N3 customer, you will be required to complete the activity below relevant to your organisation.
All N3 customers must have the following in place before N3 services can be delivered:
- Valid N3 Access Agreement
- Appropriate Information Governance assurance
- ODS organisation and site codes based on post April 2013 structure
Further information regarding these processes is shown in the relevant sections below.
N3 Services affected by the NHS re-structure
The N3 services which are affected by the re-structure are, in the main, services delivered to PCT sites which close on 31st March 2013. Unless these services are re-parented to another organisation, or ceased if they are no longer required, they will become orphaned. As a result, local management of orphaned services i.e. those services which are not allocated to a local organisation will be seriously impacted.
Please e-mail the N3 PMO: email@example.com for a full list of N3 services affected by the NHS re-structure.
Migration of GP Sites to new Organisations:
On 1st April, all existing N3 GP services will automatically be re-parented to the Clinical Commissioning Groups (CCGs) allocated by the NHS England.
N3 CoINs which have a PCT as the lead organisation:
A number of N3 CoINs have Primary Care Trusts (PCTs) as their lead organisation and as PCTs will close on 31st March, a new lead organisation will need to be appointed to host the CoIN. Lead organisations can either be an existing organisation i.e. Foundation Trusts or a new organisation i.e. Clinical Commissioning Group (CCG), but must be a legal entity. Commissioning Support Units (CSUs) are not able to hold CoIN contracts.
If you need further information on transferring a CoIN to a new lead organisation, please contact the N3 PMO: firstname.lastname@example.org.
Re-use of existing N3 Connections:
In order to maintain continuity of service during and post transition, existing N3 services should, where possible, be re-used by a new organisation. Ceases should not be raised for services required by a new organisation on the same site post transition. The process for transferring these services is shown below.
Organisations and Sites which are closing:
N3 connections for which you are responsible, and which will not be required post transition, will need to be ceased. Cease requests should be raised via CRM and should include the appropriate closure date.
New Organisations which are receiving an existing N3 Connection:
Emerging organisations which expect to receive an existing N3 service must complete a Request to Transfer Existing N3 Services form to ensure the existing N3 service is migrated to the new organisation.
Please note: Services within N3 CoINs are being managed separately, it is not necessary to complete transfer requests for these services.
Before completing the form, please ensure the site receiving the N3 service has been registered with ODS and has a code which is valid in the new structure. Both parent (organisation) and site codes are required before the transfer of N3 services can take place. More information on obtaining ODS codes can be found below.
It is the responsibility of receiving organisations to ensure that a valid N3 Access Agreement, appropriate Information Governance assurance and ODS site codes, based on the post April structure, are in place.
New Organisations (NHS and non NHS) which require a new N3 Connection:
Any new organisations which are planning to operate and access N3 national applications and N3 dependent systems, but which will not be receiving an existing N3 service, must ensure that an N3 or Community of Interest (CoIN) connection is in place by April 2013, or the date by which access is required.
The ordering process for standard reference connections is shown on the N3 website, CoIN connections should be ordered by the CoIN lead organisation.
The IG Statement of Compliance (IGSoC) process and IG Toolkit is a requirement with which N3 must comply and it is the responsibility of each organisation to have these in place before N3 services can be ordered and delivered.
As part of the authorisation process, Clinical Commissioning Groups (CCGs) will have completed Information Governance assurance i.e. the IG Toolkit. However in addition to this, CCGs must also complete the IGSoC process.
However, to ensure NHS organisations can order and manage their N3 services during and post transition, it has been agreed that Information Governance processes can be completed in parallel, rather than before, services are ordered or transferred.
N3 Access Agreement - Expression of Interest
Please submit an e-mail to email@example.com with Subject Header ‘N3 Access Agreement Request’. Your e-mail must include the full details of the company name and registered address. Please include your ODS code if known. We’ll then send you an N3 Access Agreement for you to sign and return.
Requests for CRM User logins are done in the same way by emailing the CRM team. Please use 'CRM Access Request' as the subject of the e-mail. A CCG may nominate another organisation to manage existing, and order new N3 connections on their behalf e.g. a CSU. However, the N3 Access Agreement itself must be signed by an authorised signatory of the CCG, a CSU cannot sign an N3 Access Agreements on behalf of a CCG.
ODS Codes post April 2013
Organisations must ensure that appropriate post transition ODS codes are registered as quickly as possible. N3 Services cannot be ordered by, or transferred to, a new organisation unless the site has been registered with an ODS code.
CCGs should nominate an ODS Organisation Codes Contact (OC1) who will be responsible for registering their sites and managing future ODS requirements. A CCG may choose to nominate a CSU to act in an OC1 capacity on their behalf.
New CCG sites should be registered with the ODS team before the 30th April to ensure they are included in the ODS release on 17th May. Sites which do not meet the cut off date will not be included until the following release at the end of June.
Advice and guidance on the responsibilities of the (OC1) can be found here. The document also provides guidance around the process of requesting codes, priority (urgency) levels and the Helpdesk Service and response and resolution deadlines. We would request that you read this document fully.
More information on obtaining new ODS codes, can be found by contacting the National Help Desk Exeter by phoning 01392 251289 or emailing: Exeter.Helpdesk@nhs.net.
IG Statement of Compliance (IGSoC):
ODS (Organisation Data Service):
Step-by Step guide to ordering N3:
N3 Helpdesk: 0800 085 0503 - Option 3
More information on N3 services and transition, contact the the Health and Social Care Information Centre N3 PMO: N3pmo@nhs.net