Manage a change to my CoIN
This page covers:
- How CoIN changes are categorised
- How to raise a CoIN Change
- Which process is used to raise a Category 3 change request
- What process is followed to effect the change quotation (where applicable)
- When key CoIN Change reviews are held and with Whom
- Where you can obtain further help / information
How CoIN changes are categorised
How a CoIN change is managed and processed by N3SP is dependent upon the Change Category:
- Category 1 / Category 2 - These are ‘soft' configuration changes, for example IP Address or Managed Firewall change and are all locally funded, i.e. they do not qualify for NHS CFH funding. Category 1 changes are pre-authorised and so don't require financial approval prior to implementation. Category 2 changes require a change quotation and subsequent financial approval from the Trust prior to implementation.
- Category 3 - Colloquially known as Service ‘Shifts, Moves, Additions and Cessations', or simply SMACs. Category 3 changes may involve a physical change to a service, rescheduling a service delivery date to a different Milestone during CoIN Implementation or amendment to the device count for a site (this will have an impact on NHS CFH Funding).
- Category 4 - Often referred to as ‘Complex Changes', these changes invariably require a dedicated team to conduct an in depth technical and commercial impact assessment, e.g. major reconfiguration of CoIN Network Topology. Essentially anything that doesn't fall into Category 1-3 is a de facto Category 4 change, and so the degree of complexity will vary greatly.
Categories 2 and 3 have a target Service Level Agreement (SLA) of 20 working days to produce a quotation, and this is measured from the date the change is validated. Category 4 changes have an SLA of 60 working days from validation to quote. Category 1 changes are normally implemented within a few days.
The link below lists the currently defined change types and the category they fall under.
Which process is used to raise a Category 3 change request
Manually Completed Change Request Form:
- Wires Only CoINs
- Thin Wrap CoINs
- Managed Gateways
- Fully Managed CoINs in delivery
Plus the following change types to Fully Managed CoINs in BAU:
- Excess Charges
- Regrades (amendments to the device counts only)
Automated Change Request Form via CRM:
- Fully Managed CoINs in BAU
- (With the exception of the change types mentioned above)
How to raise a CoIN Change
The Change Request Form that should be used to raise a CoIN Change is dependent upon the Change Category:
- Category 1 / Category 2 (Soft Config) Change - This category of change has a specific Change Request Form that may be obtained on request from the email address below. Completed forms should be submitted to the same address.
n3.coin.changes@bt.com - Category 3 (SMACs) Change - Manually Completed Change Request Form - This category of change has a specific Change Request Form that may be obtained from either the respective CoIN N3SP Project Manager (if CoIN is ‘In Delivery') or N3SP Helpdesk Manager (if in ‘Business As Usual' ). Completed forms should be submitted to the Project Manager or Helpdesk Manager.
- Category 3 (SMACs) Change - Automated Change Request Form via CRM - CRM is used to raise changes for Fully Managed CoINs in BAU with the exception of Excess Charges and Regrades (amendments to device counts)
- Category 4 (Complex) Change - Category 4 Complex Changes may be raised in two ways. The Category 3 Change Request Form has a ‘bespoke/complex' option for raising changes that aren't already defined as a standard ‘Type'. However it is recommended that complex changes are raised for initial discussion with either the N3SP Project Manager (if CoIN is ‘In Delivery') or N3SP Helpdesk Manager (if in ‘Business As Usual' ) in order that appropriate guidance may be provided.
Note: N3SP are currently investigating provision of an On-Line Change Request Form for all CoIN Change Categories.
What process is followed to effect the change quotation (Note: Not Cat 1 - no quote req'd)
When key CoIN Change reviews are held and with Whom
It is imperative that key information relating to change is kept as up to date as possible. Therefore N3SP and NHS CFH have initiated ‘CoIN Change Reviews' and these will:
- Ensure that any key change information has been captured correctly within the ‘CoIN Template', e.g. new changes or change in status such as ‘accepted', ‘rejected', ‘implemented' etc.
- Arranged and driven by N3SP Business Managers and NHS CFH Implementation Managers (other ‘interested parties' will be involved as required).
- Usually be held monthly, but this will depend upon whether there's any changes to review.
Where you can obtain further help / information
If you have any queries or issues relating to the N3 CoIN Change Management Process these should be raised with either your:
- N3SP Project Manager - If your CoIN is in delivery.
- N3SP Helpdesk Manager - If your CoIN has been delivered and is in BAU.
Or alternatively either your N3SP Business Manager or N3SP Account Manager.
